What is an Employee Experience Platform? Top Benefits and features

An Employee Experience Platform (EXP) is an all-encompassing digital solution that enhances every aspect of an employee's journey within a company. These platforms integrate communication, collaboration, and recognition tools into one intuitive hub, creating a seamless connection between employees regardless of location.

In 2025, AI-powered EXPs are transforming how enterprises engage their workforce, streamline processes, and build stronger workplace cultures.

Employee experience platform vs. employee experience software: clear definition

What is an employee experience platform (EXP)? Definition

An Employee Experience Platform (EXP) is a comprehensive, integrated software solution designed to optimize and enhance every touchpoint of an employee's journey within an organization. It goes beyond traditional HR tools or simple intranets by providing a unified digital hub that supports an employee's entire lifecycle, from recruitment and onboarding to daily work, growth, and even offboarding.

What Makes an EXP Distinct?

• Holistic Approach: Unlike isolated HR systems (like payroll or benefits) or communication tools (like email or chat), an EXP aims to connect all aspects of the employee experience. It recognizes that an employee's overall sentiment and performance are influenced by a multitude of interactions, both formal and informal.
• Centralized Hub: It provides a single, easy-to-access platform where employees can find everything they need. This reduces "context-switching" and makes it simpler to navigate company resources, tools, and information.
• Focus on the "Experience": The core of an EXP is to create a positive, engaging, and supportive environment for employees. This means considering their needs, preferences, and feedback at every stage.

Common Features of EXPs

• Internal Communication: Personalized news feeds, company announcements, blogs, forums, and chat features.
• Knowledge Management: Centralized repositories for policies, procedures, FAQs, training materials, and company best practices.
• Collaboration Tools: Shared workspaces, document management, project management features, and employee directories.
• HR Self-Service: Access to payroll, benefits information, leave requests, and personal data updates.
• Onboarding & Offboarding: Streamlined processes for new hires and departing employees, including task automation and information dissemination.
• Performance Management & Development: Goal setting, continuous feedback, performance reviews, learning and development resources, and career pathing.
• Employee Listening & Feedback: Surveys (pulse, engagement, lifecycle), suggestion boxes, and analytics to gather employee sentiment and identify areas for improvement.
• Recognition & Rewards: Peer-to-peer recognition programs and formal reward systems to boost morale.
• Well-being Initiatives: Resources and programs supporting employee mental and physical health.
• Integrations: Seamless connection with existing business applications (like Microsoft 365, Google Workspace, HRIS, ITSM).
• Personalization: AI-driven content recommendations and tailored experiences based on individual roles, preferences, and needs.
• Analytics & Insights: Data on employee engagement, platform usage, and feedback to help organizations make data-driven decisions to improve the employee experience.

Benefits of EXPs

• Increased Employee Engagement: By fostering connection, providing clear communication, and empowering employees.
• Improved Productivity: Streamlining workflows, providing easy access to information, and reducing administrative burdens.
• Higher Retention Rates: Employees who feel valued, supported, and have opportunities for growth are more likely to stay with the company.
• Stronger Company Culture: Promoting shared values, fostering community, and encouraging open communication.
• Better Onboarding: Ensuring new hires are quickly integrated and productive.
• Enhanced Employer Brand: A positive employee experience leads to more advocates for the company, attracting top talent.

In essence, an Employee Experience Platform is a strategic investment that helps organizations create a thriving, supportive, and productive environment for their workforce, ultimately contributing to business success.

Facts and stats about Employee Experience Platform

​Implementing Employee Experience Platforms (EXPs) has been linked to significant improvements in employee engagement, productivity, and retention.

• Research indicates that companies with highly engaged employees outperform their peers, experiencing up to 202% higher performance.
• Additionally, organizations focusing on strong workplace culture, a key aspect of EXPs, report an average turnover rate of 13.9%, compared to 48.4% in companies with a low focus on culture.

The integration of advanced technologies within EXPs, such as Artificial Intelligence (AI), has further enhanced their effectiveness. AI-driven tools analyze extensive employee data to predict potential turnover, allowing organizations to implement proactive retention strategies. This data-driven approach enables personalized employee experiences, fostering higher job satisfaction and commitment. Moreover, the rise of remote work has underscored the importance of digital platforms in maintaining employee engagement and well-being.

• Studies have shown that remote work options can lead to a 25% lower turnover rate, highlighting the role of flexible work arrangements facilitated by EXPs in retaining talent.

Incorporating EXPs that address key drivers such as Reward and Recognition, Information Sharing, Empowerment, Wellbeing, Instilling Pride, and Job Satisfaction has been associated with higher employee engagement scores. Organizations that excel in these areas are more likely to be recognized as top workplaces, reflecting the positive impact of comprehensive EXPs on overall business success. ​

^{(Source : techcommunity.microsoft.com, happysignals.com)}

What is an employee experience platform by Gartner ?

According to Gartner, modern employee experience platforms measure and enhance both performance and sentiment toward company-provided technology. These sophisticated systems process real-time data from endpoints, applications, and employee feedback to generate actionable insights.

Studies from Gartner highlight that by 2027, 25% of large enterprises will deploy AI-powered experience platforms to orchestrate personalized employee journeys. This shift reflects the growing focus on creating consumer-grade workplace experiences that boost engagement while reducing operational costs.

LumApps aligns with Gartner's vision by delivering an intelligent platform that combines powerful analytics, AI-driven personalization, and seamless integrations. Our approach helps organizations achieve 32% higher employee satisfaction while streamlining workplace technology management through automated insights and smart recommendations.

What is an employee experience software (EXS)? Definition

An Employee experience software transforms how organizations support their workforce throughout the entire employee journey. Unlike standalone HR tools, EXS provides a comprehensive suite of features that enhance engagement, streamline decision-making, and promote work-life balance.

Modern EXS leverages sentiment analysis and AI-powered insights to help businesses understand and respond to employee feedback in real-time. From supporting new hires during onboarding to developing top talent, these platforms create personalized experiences that evolve as employees grow within the organization.

The most effective EXS solutions prioritize scalability, ensuring they can adapt to changing business needs while maintaining a strong focus on company culture. Through integrated analytics and customizable workflows, organizations gain actionable insights to build an environment where every person can reach their full potential.

How employee experience platforms differ from intranets & HCM tools

Employee Experience Platforms (EXPs), intranets, and Human Capital Management (HCM) tools all play crucial roles in an organization, but they differ significantly in their scope, purpose, and the specific aspects of the employee journey they address.

Here's a breakdown of their differences:

1. Intranet

• Primary Purpose: To serve as a centralized communication and information hub for internal employees.
• Core Focus: Sharing company news, policies, documents, directories, and facilitating basic internal communication and collaboration. Think of it as your company's internal website or digital library.
• Key Features (Modern Intranets):
  
  • Company announcements and news feeds
  • Document repositories and knowledge bases
  • Employee directories
  • Basic collaboration tools (e.g., team sites, discussion forums)
  • Some level of personalization for content.
• Limitations: While modern intranets are more interactive than traditional ones, they are generally less focused on the entire employee journey, engagement analytics, or deep integration with core HR processes. They are often managed by internal communications or IT.

2. Human Capital Management (HCM) Tools (or HRIS/HRMS)

• Primary Purpose: To manage the administrative and transactional aspects of the workforce throughout their lifecycle. This is primarily an HR-centric system.
• Core Focus: Automating and streamlining HR processes and managing employee data. It's about the "nuts and bolts" of HR administration.
• Key Features:
  
  • Core HR: Employee data management, organizational structures, onboarding/offboarding processes (administrative side).
  • Payroll: Processing salaries, taxes, deductions.
  • Benefits Administration: Enrollment, management of health, retirement, and other benefits.
  • Time and Attendance: Tracking work hours, leave requests.
  • Talent Management (often a component of HCM suites): Performance management (reviews, goal setting), learning management systems (LMS), recruiting and applicant tracking (ATS), succession planning.
  • HR Analytics and Reporting: Generating reports on HR metrics.
• Limitations: While some HCM suites include employee self-service portals and basic communication features, their primary design is for HR efficiency and data management, not necessarily creating a holistic, engaging, and personalized employee "experience." The user interface might be functional but not always consumer-grade or highly intuitive.

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3. Employee Experience Platform (EXP)

• Primary Purpose: To holistically enhance every touchpoint of the employee journey and create a seamless, engaging, and personalized digital workplace experience.
• Core Focus: Putting the employee at the center, integrating various tools and data to empower, connect, and support them throughout their entire tenure. It's about culture, engagement, well-being, and productivity.
• Key Features:
  
  • Unification and Integration: Acts as an overarching layer that integrates with existing intranets, HCM systems, productivity suites (e.g., Microsoft 365, Google Workspace), and other HR/IT tools. The goal is a single, intuitive point of access.
  • Personalization: Highly personalized content, news, learning recommendations, and pathways driven by AI and employee data.
  • Engagement & Connection: Robust social features, recognition programs, feedback mechanisms (pulse surveys, sentiment analysis), community building, and internal communication beyond basic announcements.
  • Proactive Support: AI-powered chatbots for instant answers, guided journeys for onboarding/offboarding/career changes, and proactive nudges for learning or well-being.
  • Well-being: Resources, programs, and tools to support employee mental and physical health.
  • Collaboration: Enhanced tools for team collaboration, project management, and knowledge sharing (often leveraging or integrating with existing tools).
  • Insights and Analytics: Deeper insights into employee engagement, sentiment, and platform usage to help organizations improve the experience.
• Relationship to the others:
  
  • An EXP often incorporates or integrates with an intranet's communication and information-sharing capabilities, elevating them with personalization and engagement features. The intranet might become a foundational layer within the broader EXP.
  • An EXP also integrates with HCM tools to pull relevant HR data (e.g., payroll information, benefits enrollment, performance goals) and present it to employees in a user-friendly, self-service format, often enhanced with personalization.²² It doesn't replace the core transactional functions of an HCM, but rather makes the data and processes more accessible and engaging for the employee.

Analogy:

Imagine a house:

• HCM Tool: This is the foundation, plumbing, and electrical system of the house. It's essential for the house to function (payroll, benefits, core employee data), but you don't necessarily interact with these directly every day. They work behind the scenes.
• Intranet: This is the main living room and kitchen. It's where the family gathers for general communication, gets shared information (like schedules on the fridge), and accesses common resources. It's central but might not encompass every corner of the house.
  • • A traditional intranet is a company's internal library – a place to store and find information.
    • A modern intranet is a more interactive community center within that library, with some discussion boards and updated resources.
• Employee Experience Platform (EXP): This is the interior designer, smart home system, and personalized concierge service for every person living in the house. It pulls everything together to create a comfortable, intuitive, and highly personalized living experience. It ensures the smart lights turn on when you enter a room, the thermostat adjusts to your preference, and the pantry recommends recipes based on what's available. It integrates with the plumbing and electrical (HCM) to show you utility bills in an easy format, and it makes the living room (intranet) more engaging and personalized for each family member.

In summary, HCM is about managing the workforce from an HR perspective, an intranet is about internal communication and information, and an EXP is about creating a cohesive, engaging, and supportive digital environment for employees by leveraging and integrating aspects of both, with a strong focus on personalization and proactive support.

While a modern intranet can be a component of a broader EXP strategy, an EXP is a more expansive and strategically focused platform aimed at creating a truly engaging and supportive digital environment for employees.

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Evolution of the Employee Experience Platform

One factor contributing to the evolution of the employee experience platform is millennials and a new era of employees entering the workforce. Unlike previous generations, this group wants more from their work life than to simply show up and do the work that’s in front of them. 

They have done the math and realize that if they work full-time, they will be spending close to one-third of their lives working. As a result, they want their work experience to be about more than just being busy, hitting the KPIs (Key Performance Indicators) their managers have set for them, or making money for the company. Employees want to feel their efforts are appreciated and that the employer is supportive of their overall health (physical and mental).

Before the COVID-19 pandemic started, company culture had already started to shift in a more employee-friendly direction. Employers started to add perks to make the workplace a more fun place for workers. 

With the incoming health and safety regulations, employers had to make adjustments to support employees at home.  Remote work has become commonplace with less physical interactions between coworkers. 

Since employees have switched to a virtual workspace, employers are seeking ways to improve the employee experience in that environment. It has become a priority that influences their technology decisions. 

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Top 5 benefits of a holistic employee experience platform

• Boosts employee engagement by delivering personalized communications and AI-driven recommendations that keep team members connected and informed across all work locations.
• Creates a more inclusive culture where communication flows both top-down and bottom-up, encouraging cross-departmental idea-sharing and identifying areas for improvement.
• Increases productivity by centralizing essential tools and information in one accessible platform, reducing time spent switching between apps and searching for resources.
• Celebrates employee achievements through integrated recognition programs that enable peer-to-peer appreciation and leadership acknowledgment, boosting morale and motivation.
• Drives higher employee retention by fostering emotional commitment through personalized experiences and creating a workplace where employees feel valued and understood.

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Core features every employee experience platform should offer

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Workvivo, Microsoft Viva or LumApps? Finding the best employee experience platform

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When selecting an employee experience platform, consider your specific needs for integration capabilities and engagement features. Recognition tools like Bonusly and Motivosity can enhance your employee appreciation programs. For a detailed analysis comparing options, check out the Workvivo intranet comparison to make the best choice for your organization.

The role of AI in current Employee Experience Platforms

Artificial intelligence (AI) is rapidly transforming Employee Experience Platforms (EXPs) by making them more personalized, proactive, and efficient. Instead of just being passive information hubs, EXPs are becoming intelligent systems that anticipate needs and enhance nearly every aspect of an employee's journey.

Here's a breakdown of AI's role in current EXPs:

1. Personalization and Proactive Support:

• Tailored Content and Recommendations: AI analyzes employee data (roles, preferences, past interactions, skill gaps, career goals) to deliver highly personalized news feeds, relevant learning modules, mentorship suggestions, internal job opportunities, and even benefits recommendations. This ensures employees receive information and resources most pertinent to them, reducing information overload and increasing engagement.
• Intelligent Onboarding and Lifecycle Journeys: AI can create dynamic onboarding plans for new hires, guiding them through tasks, providing role-specific content, and connecting them with relevant colleagues or mentors. Throughout an employee's tenure, AI can proactively suggest learning paths for upskilling, recommend projects, or offer resources based on career aspirations or performance feedback.
• Virtual Assistants and Chatbots: AI-powered chatbots serve as 24/7 self-service hubs. Employees can get instant answers to common HR, IT, or policy questions, freeing up HR and IT teams from routine inquiries. These chatbots can also assist with administrative tasks like scheduling meetings or submitting requests.

2. Enhanced Communication and Engagement:

• Optimized Communication Delivery: AI can analyze employee engagement patterns to determine the best time, channel (email, mobile app, internal platform), and even tone to deliver messages for maximum impact. It helps segment audiences to ensure relevant communications reach the right groups.
• Sentiment Analysis and Feedback Insights: AI tools analyze text from surveys, internal communications, and open-ended feedback to gauge employee morale, identify emerging issues, and understand sentiment in real-time. This allows HR and leadership to spot disengagement early, address pain points proactively, and make data-driven decisions to improve the workplace.
• Automated Feedback Loops: AI can automate the collection and summarization of large volumes of qualitative feedback, identifying key themes and providing actionable insights that would be challenging to process manually.

3. Streamlined Workflows and Productivity:

• Automated Administrative Tasks: AI automates repetitive HR and IT tasks such as initial resume screening, managing routine employee outreach, compliance reminders, document generation, and even parts of payroll and benefits administration. This frees up HR professionals and employees to focus on higher-value, more strategic, and human-centric work.
• Intelligent Routing: For support queries that require human intervention, AI can intelligently route tickets to the most appropriate team or individual, reducing resolution times and improving service efficiency.
• Skill Gap Identification and Learning: AI analyzes performance data and company needs to identify individual and organizational skill gaps. It then recommends tailored learning content and courses, accelerating skill development and career progression.
• Performance Support: AI can provide real-time feedback, suggest coaching opportunities, and help track progress against goals, supporting continuous performance management.

4. Data-Driven Decision Making:

• Predictive Analytics: AI can analyze historical data to predict future trends, such as potential turnover risks, burnout indicators, or skill needs, allowing organizations to intervene proactively.
• Actionable Insights: By connecting disparate data points across various HR and business systems, AI provides deeper insights into employee behavior, engagement levels, and overall experience, empowering leaders to make more informed decisions about workforce planning and strategy.

Ethical Considerations:

While AI offers significant benefits, its implementation in EXPs also raises important ethical considerations, including:

• Data Privacy: Ensuring the secure and ethical handling of sensitive employee data.
• Bias: Mitigating algorithmic bias in recommendations, performance assessments, or career pathing.
• Transparency: Being transparent with employees about how AI is being used and the data being collected.
• Over-monitoring: Avoiding the perception or reality of excessive surveillance, which can erode trust and negatively impact employee well-being.

In essence, AI is transforming EXPs from passive platforms into dynamic, intelligent ecosystems that proactively support and empower employees throughout their entire tenure, leading to improved engagement, productivity, and overall organizational success.

Read more : Employee Experience + AI

How to implement an EXP in 5 practical steps

1. Define clear implementation goals - Establish specific objectives for your EXP rollout, whether it's increasing engagement, streamlining communication, or reducing administrative workload for managers and HR teams.
2. Identify must-have features - Create a prioritized list separating "must-have" from "nice-to-have" features, focusing on tools that enhance communication, collaboration, and engagement for your organization.
3. Select the right EXP vendor - Evaluate potential platforms based on integration capabilities with your existing tech stack, mobile accessibility, and AI-powered features that align with your company culture.
4. Develop a strategic migration plan - Work with your chosen vendor to create a phased implementation approach with clear timelines, stakeholders from different departments, and data migration protocols.
5. Train employees and measure success - Provide comprehensive training through various formats, including integrating learning tools like Lattice for personalized development paths. Leverage machine learning analytics to continuously refine your employee experience strategy based on real-time insights.

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Why is an Employee Experience Platform Important for Enterprises & Companies?

1. Boosts Employee Engagement

Employee engagement increases through increased social interactions and ease of collaboration. The employee experience platform brings people from different teams and departments together through intuitive social and communication features.

2. Creates a More Inclusive Culture

When teams are working virtually and relying on an employee experience solution, the company culture feels less hierarchical and corporate. Communication flows from the top down and from the bottom up with employees feeling confident about sharing their ideas with company executives.

3. Productivity Increases

Employees who spend time switching between apps or searching for documents or information find their productivity is hampered. An employee experience platform helps to solve this problem by offering employees the tools they use most often in one place. It also offers authorized users a place where they can find the documents, forms, contracts, etc. - everything they need in one location. 

4. Higher Employee Retention Rates

Employees who have had positive experiences at work are less likely to consider leaving their jobs. For employers, positive experiences are an important consideration since recruiting, onboarding, and training new employees is a very expensive process. It pays to find employees who will stay on long-term. 

5. Supports Employee Wellbeing

Employees work hard. Burnout and stress at work is a given, whether they’re at the office or working remotely. If employees aren’t supported, they can become less productive and may end up leaving their jobs. 

A digital employee experience platform like LumApps gives employees a place where they can take a break to enjoy a virtual cup of coffee with their colleagues, laugh at workplace-appropriate humor, or share tips with colleagues in a casual, virtual environment. 

6. Simplifies and Streamlines the Employee Experience

Rather than having employees trying to figure out multiple software programs at work, have them access everything they need through the employee experience platform. If everyone is using one platform, it is easier to track user adoption levels. 

Functionality and security are easier to monitor if all users are on a single platform. The company can ensure that all personal data is safe and any concerns are dealt with quickly and appropriately. 

7. Easy to Track Communication Performance

Administrators can use the employee experience platform for individual and team performance reviews when it comes to internally published content. The platform makes it easy to tell which content is resonating with certain audiences. Using this data, employees can fine tune their engagement and communication strategy. 

8. Keep all Employees Connected, Regardless of Work Location

Geography doesn’t have to be a barrier to employees feeling connected to their co-workers once a digital employee experience platform is deployed. The employee experience platform makes it easy for employees to stay connected to each other, no matter where they are located and what device they’re using. 

9. Ensure Cross-Department Knowledge Sharing

Employee experience platforms allow employees to ask for help anytime they need extra support from their manager or another team member to keep projects on schedule. As employees share current progress, challenges and goals in their department area, other teams gain valuable insight. This reduces the negative impact of department silos.  

10. Templates for Communication and Management

Employee experience platforms offer the ability to broadcast information to specific audiences, reducing the overall noise that employees receive everyday. They also offer options for supporting employee onboarding and key moments in the employee journey. 

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How does AI enhances employee experience platforms

Artificial Intelligence (AI) is reshaping Employee Experience Platforms (EXP) by making them smarter, more intuitive, and highly personalized. AI-driven EXPs don’t just streamline workflows—they anticipate employee needs, enhance engagement, improve workplace productivity and provide employee insights. Each incoming data or resource is turned into meaningful actions. Here’s how AI is transforming the modern workplace and the key benefits for employees and organizations alike:

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1. Personalized Employee Journeys

AI enhances EXPs by delivering tailored experiences for each employee based on their role, work patterns, and engagement levels. This includes:

• Customized Content & Recommendations – AI analyzes employee interactions to deliver relevant company news, policy updates, and internal communication tailored to individual interests and responsibilities.
• AI-Powered Learning Paths – Based on job roles and career aspirations, AI suggests training modules, upskilling opportunities, and mentorship programs to foster career growth.
• Task Automation – AI learns employee workflows and automates repetitive tasks, ensuring employees focus on meaningful work.

Benefits:
✔ Employees receive only the most relevant information, reducing distractions.
✔ Encourages continuous learning and professional growth by offering the right resources at the right time.
✔ Improves time management and efficiency by automating administrative tasks.

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2. Intelligent Knowledge Management & Search

Traditional knowledge management systems often fail due to cluttered content, outdated information, and difficult navigation. AI revolutionizes knowledge management by making information retrieval fast, precise, and intuitive.

• AI-Powered Chatbots & Virtual Assistants – Employees get instant answers to HR, IT, or operational queries, reducing dependency on support teams.
• Advanced Semantic Search – AI understands natural language queries, enabling employees to search for information just like they would in a conversation.
• Automated Knowledge Curation – AI continuously updates and categorizes company knowledge bases, ensuring employees always access accurate and up-to-date resources.

Benefits:
✔ Saves time by allowing employees to find what they need instantly.
✔ Reduces IT and HR support workload, as AI chatbots handle common queries efficiently.
✔ Improves decision-making and productivity by ensuring employees always work with the latest information.

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3. Smart Automation & Workflow Optimization

AI-driven automation eliminates manual, repetitive tasks that slow down productivity. EXPs use AI to simplify approvals, optimize processes, and anticipate employee needs before they arise.

• Automated Onboarding – AI streamlines the onboarding process by personalizing welcome content, scheduling training, and providing interactive guidance for new hires.
• Predictive Analytics for Workload Balancing – AI detects workload imbalances and suggests redistributions to prevent burnout and improve efficiency.
• Automated Approvals & Task Management – Routine approvals for expenses, leave requests, and document verification are processed instantly, reducing delays.

Benefits:
✔ Frees up employees from administrative burdens, allowing them to focus on high-value tasks.
✔ Reduces human errors and ensures smoother workflows.
✔ Enhances employee satisfaction by eliminating bottlenecks in approval processes.

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4. Sentiment Analysis & Employee Feedback Insights

AI helps companies track employee sentiment in real-time, enabling HR and leadership teams to proactively address concerns, boost morale, and improve workplace culture.

• AI-Powered Sentiment Analysis – Monitors employee feedback from pulse surveys, engagement platforms, and internal chats to gauge workplace satisfaction.
• Real-Time Insights for HR – AI flags emerging patterns like declining engagement or burnout risks, helping HR take proactive measures.
• Automated Employee Feedback Loop – AI generates personalized surveys at the right time to collect meaningful insights and track improvement areas.

Benefits:
✔ Helps organizations identify and resolve dissatisfaction before employees disengage.
✔ Ensures a positive work environment by aligning HR strategies with employee needs.
✔ Encourages a culture of continuous feedback, making employees feel heard and valued.

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5. Enhanced Internal Communication & Collaboration

AI-powered EXPs enhance collaboration by ensuring employees receive relevant updates, connect with the right colleagues, and optimize teamwork.

• Smart Notifications & Prioritized Communication – AI filters and delivers only the most relevant updates, preventing information overload.
• Intelligent Meeting Scheduling – AI finds the best time slots for meetings by analyzing calendar availability across teams.
• AI-Driven Collaboration Tools – AI suggests subject-matter experts, connects employees working on similar projects, and facilitates cross-functional teamwork.

Benefits:
✔ Reduces communication noise, ensuring employees focus on what truly matters.
✔ Increases collaboration across departments by intelligently linking employees with shared expertise.
✔ Saves time by automating scheduling and reducing unnecessary meetings.

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6. Alignment With Employee Lifecycle

From hiring to offboarding, an Employee Experience Platform (EXP) supports and enhances this journey by providing personalized, seamless, and engaging experiences at every stage. EXPs optimize processes, improve communication, and create a connected digital workplace, ensuring employees feel supported throughout their lifecycle.

Here’s how both align :

• Attraction & Recruitment – EXPs showcase company culture, values, and open roles, attracting top talent with engaging career portals, AI-driven job recommendations, and streamlined application processes.
• Onboarding – A structured onboarding experience ensures new hires feel welcomed and set up for success through automated workflows, digital training modules, and personalized welcome journeys.
• Development & Growth – EXPs support continuous learning by providing access to career development resources, mentorship programs, and AI-driven learning paths that align with individual goals.
• Engagement & Retention – Employee experience platforms foster communication, collaboration, and feedback through internal social networks, sentiment analysis, and real-time engagement tracking.
• Performance & Productivity – EXPs help employees stay efficient and aligned with business goals by integrating task automation, recognition programs, and AI-powered insights to optimize work.
• Offboarding & Alumni Management – A smooth offboarding process ensures employees leave on a positive note, maintaining strong relationships through exit surveys, knowledge transfer tools, and alumni networks.

EXPs enhance every stage of the employee lifecycle, ensuring employees feel valued, engaged, and supported. By leveraging AI, automation, and personalized experiences, companies can create a work environment where employees thrive, boosting retention, performance, and overall satisfaction.

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The Future of AI in Employee Experience Platforms

By integrating AI into Employee Experience Platforms (EXP), organizations create smarter, more intuitive work environments where employees stay engaged, productive, and empowered. AI-driven EXPs don’t just manage information—they understand employee needs, predict challenges, and offer personalized solutions in real-time.

✔ Boosts engagement by making every interaction personalized and relevant.
✔ Saves time & reduces friction in workflows through automation.
✔ Creates a knowledge-sharing culture, ensuring teams work efficiently.
✔ Enhances decision-making by providing real-time insights into employee sentiment and performance.

AI is transforming Employee Experience Platforms from static portals into intelligent, proactive systems that anticipate needs, optimize workflows, allows seamless communication across departments and drive a culture of engagement and efficiency. Companies that leverage AI-powered EXPs will stay ahead in fostering a connected, informed, and motivated workforce.

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How to Set up an Employee Experience Platform for your Company

1. Define your goals

The first step in setting up an employer experience platform for your company is defining your goals. 

• Do you want to streamline your business process?
• Is improving service delivery costs a crucial area for improvement?
• Are you looking to modernize your HR teams' technology?
• Is improving the employee experience overall a priority for your business?

The answers to these questions will help you drill down and define your goals in defining an employee experience platform for your company.

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2. List the features you need

If you have ever bought a house, you likely know that certain features are in the category of “must have,” while others are relegated to “nice to have.” 

Do the same type of lists for your business, separating out the “must have” features for the platform from the ones that would be “nice to have.” Which features would be most helpful to you and your team? Make sure that your “basket” of features includes these ones first; you can always add others later on. 

Hint: You’ll likely want to focus on the features that allow your employees to communicate with each other, access the software they use most, and work from any location first. 

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3. Choose the best employee experience platform

LumApps is one platform that offers multiple benefits to companies, including the following:

• Easy to use with intuitive and UX-focused features 
• LumApps is a cloud-based platform that users can access from anywhere from any device 
• The LumApps employee experience platform integrates with the best collaborative suites (Google Workspace and Microsoft 365).
• LumApps’ platform integrates easily with today’s most-used digital tools (Slack, Workday, Salesforce, Zapier, Zoom, Jira and many more).

4. Plan your migration to LumApps

LumApps has the experience you can trust to help even a large enterprise migrate from Jive to the LumApps platform. We offer our valued customers a consistent product delivery cycle full of utility-rich features. 

LumApps’ dedicated team of Jive experts are available to assist you when making the most of your technical investment. They have a deep understanding of Jive and digital workplaces that will steer you into the next decade. 

Our bespoke migration strategy will support your business from the launch going forward. Our migration plans include transparent pricing so you can buy with confidence. 

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5. Select your design

LumApps allows its customers to customize the design for their internal communication channels and dashboards. With custom branding options and over 30 languages available, employees can login into a digital HQ and see posts and announcements in their language of choice. 

Global search, mobile applications, social features, and easy access to Microsoft 365 and Google Workspace are critical features available from the dashboard. 

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6. Train your employees

The next step in the process is to ensure all your employees are trained on the new system, to monitor employee satisfaction. You can schedule the training on a team or department basis. Since the LumApps platform is user-friendly, this process is less time consuming than more technical software applications. 

Keep in mind there will be a learning curve involved as employees switch over to the new system. Their productivity will be slower for a time as they get used to the new platform.

This reflects different learning styles: Some people can read a manual and understand completely how to use software and others need to work with it hands-on before they “get it.” If anyone is really struggling after the first few weeks, offer them some one-on-one help. 

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FAQ: Employee Experience Management Essentials

What is a DEX strategy?

A digital employee experience (DEX) strategy creates a seamless technology environment where employees thrive. It combines personalized digital tools, intuitive interfaces, and smart analytics to enhance workplace satisfaction. An effective DEX strategy connects dispersed teams, streamlines workflows, and delivers relevant information at the right time, ensuring employees feel valued and productive regardless of their location.

Read more : 20+ Best DEX Tools for Companies

What is the difference between an employee experience platform and an intranet?

While traditional intranets primarily store information and enable top-down communication, an employee experience platform (EXP) creates a dynamic digital workplace. Intranets focus on content management, whereas EXPs integrate collaboration tools, personalized dashboards, and AI-driven analytics to foster engagement. EXPs deliver tailored experiences that evolve with employees throughout their journey, producing measurable results that traditional intranets cannot match.

What is Microsoft Viva?

Microsoft Viva is an employee experience platform integrated with Microsoft 365 and Teams that enhances workplace connection and productivity. It combines knowledge management, learning resources, wellbeing insights, and communication tools in employees' daily workflow. With AI-powered features, Viva helps organizations deliver personalized content, measure engagement analytics, and create meaningful workplace experiences that drive tangible results across distributed teams.

What is Workvivo?

Workvivo is a social-focused employee experience platform now owned by Zoom. It features an engaging, mobile-first interface that resembles social media to foster company culture and connection. The platform combines internal communications, recognition tools, and collaboration features while integrating with over 40 workplace applications. Workvivo's analytics dashboard helps organizations measure engagement results and optimize their communication strategy for distributed teams.

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