Gartner® Critical Capabilities Report: LumApps receives the highest scores across all use cases evaluated
Choosing the right intranet has never been more complex — or more critical. As organizations navigate dispersed workforces, expanding tech ecosystems, and increasing pressure to demonstrate ROI, Internal Communications, HR, and IT leaders need clear, objective insight to guide their decisions.
The 2025 Gartner® Critical Capabilities for Intranet Packaged Solutions report provides that clarity. By evaluating 17 intranet vendors against the specific scenarios that Internal Communications, HR, and IT leaders manage every day — including employee engagement and knowledge services — the report makes it easier to align solutions with practical priorities.
For organizations looking to improve communication, streamline services, or modernize their digital workplaces, this report clarifies which platforms are designed to deliver impact across diverse needs.
What the Critical Capabilities report measures
This Critical Capabilities research serves as a companion to our Magic Quadrant for Intranet Packaged Solutions. It differs from the Magic Quadrant by focusing less on overall vendor positioning in the IPS market and instead examining how each IPS product aligns with and supports the most common use cases. The report measures the six most common intranet use cases, including Employee Engagement, Employee and Workplace Services, Knowledge Services, Work Management, Intelligent Assistance, and Resource Portals.
This unique approach to use-case-based scoring lets buyers see which platforms truly deliver on outcomes that matter most for their teams and business objectives.
How LumApps performed across the use cases
Below is a concise, persona-labeled overview of LumApps' performance across all six use cases evaluated by Gartner, and what those results mean in practice:
Across every use case Gartner evaluated, we feel that LumApps demonstrated broad applicability and depth — supporting communication, operations, service delivery, and employee productivity.
What this means for Internal Communications Leaders
For communication leaders aiming to effectively reach a dispersed workforce, LumApps stands out, receiving the highest scores in the Gartner® Critical Capabilities Report for employee engagement tools, knowledge services, and resource portals.
We believe this ranking from Gartner® assures that you can achieve more consistent reach across your entire workforce, from frontline to desk-based teams, ensuring everyone feels included. Our tools are designed for stronger personalization, cutting through information overload to deliver highly relevant content to every employee, no matter where they work. Your teams will love our clear content structures and intuitive knowledge pathways that build clarity and connection with a single source of truth.
What this means for HR Leaders
For HR leaders, we believe the highest scores in Employee Engagement, Employee & Workplace Services, Work Management, and Intelligent Assistance validate that you can finally build the frictionless employee experience you’ve envisioned.
Imagine self-service journeys that actually work, onboarding that gets new hires up to speed faster, and smoother transitions throughout the employee lifecycle.
Here’s why HR will love LumApps:
- Simplified employee services and self-service journeys
- Faster onboarding and smoother employee transitions
- AI guidance that makes information easier to find
- Stronger engagement through personalized communication and learning
What this means for IT Leaders
For IT leaders, this top ranking in Employee & Workplace Services, Knowledge Services, AI, and Resource Portals confirms that LumApps delivers the robust foundation you need to drive operational efficiency at scale.
LumApps offers an extensible architecture that effortlessly supports the integrations and micro-apps your business relies — while reducing system complexity and administrative overhead:
- Extensible architecture supporting integrations and micro-apps
- AI-powered tools reducing manual admin tasks
- A secure, scalable platform proven effective across use cases
- A unified entry point that simplifies digital ecosystems and support loads
LumApps: The Future-Ready Choice with Proven Performance
For business leaders choosing a digital workplace, we feel the message is clear: LumApps offers both the vision recognized in the Magic Quadrant™ and the proven execution demonstrated by these Critical Capabilities scores. This unique combination of forward-thinking innovation and reliable product performance is what makes LumApps the future-ready choice for driving real business outcomes today.
It’s a secure, scalable solution proven to perform across every use case. By providing a unified entry point for your entire workforce, we simplify your digital ecosystem and significantly reduce support loads. This is technology that adapts to your vision, not the other way around.
Download the full 2025 Gartner® Critical Capabilities for Intranet Packaged Solutions report to explore vendor valuations, view the complete methodology, and understand which platforms best aligns with your organization’s needs.
Blair Williamson is the Global Content Marketing Manager at LumApps, where she leads content strategy to help organizations transform the way they connect and engage with employees.
She creates thought leadership and practical resources on topics like internal communications, employee engagement, and the future of work.
Passionate about helping companies align teams and strengthen culture, Blair brings insights that inspire action and spark conversation around the evolving workplace.
