What's Inside the Report?

The Gartner^® Critical Capabilities report, a companion to the Magic Quadrant^™, evaluates vendor scoring across critical intranet use cases. This in-depth evaluation of vendors against critical intranet use cases is essential for business leaders making purchasing decisions.

This year, Gartner evaluated six key intranet use cases, and LumApps received the highest score in:

• Employee Engagement: Fostering connection and a vibrant culture.
• Employee & Workplace Services: Simplifying access to HR and IT resources.
• Knowledge Services: Creating a single source of truth.
• Work Management: Streamlining employee journeys and workflows.
• Intelligent Assistance: Using AI to guide employees and improve productivity.
• Resource Portal: Providing a unified entry point for tools and systems.

Download the full report to explore the detailed evaluation and understand how platforms compare across these use cases.

A Clearer Buying Guide for Every Leader

Get the insights that smart leaders are using to improve their digital workplaces. This guide includes practical takeaways for internal comms, HR, and IT — see what’s possible in just one download.

For Internal Communications Leaders

See what it takes to truly reach every employee and create a culture that sticks. We feel this report can help IC leaders evaluate intranet platforms that can deliver clarity, personalized content, and seamless knowledge sharing. Download your copy to get all the details.

For HR Leaders

Build an employee experience that feels effortless. We think this report helps HR leaders learn how leading platforms simplify employee services with intuitive self-service journeys, create smoother onboarding and transitions, and use AI-powered guidance to help employees find what they need, when they need it.

We believe this report is a valuable resource for HR leaders, listing the top platforms in employee experience. It highlights their ranking in terms of improved employee services through intuitive self-service, onboarding and transitions, and leveraging AI-powered guidance to deliver information to employees exactly when and where they need it.

For IT Leaders

Drive operational efficiency with a platform built to adapt and scale. We are proud of this report because we feel it emphasizes the significance of three key areas: an extensible architecture that enables crucial integrations, AI-powered tools designed to minimize manual administrative tasks, and a unified entry point that both simplifies your digital ecosystem and decreases operational complexity.

Get Your Complimentary Copy of the Report

Ready to see how an intranet can help you build a more connected workplace? Download the full 2025 Gartner^® Critical Capabilities for Intranet Packaged Solutions report to explore vendor evaluations, view the complete methodology, and understand which platforms best align with your organization’s needs.

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