LumApps Wins a second Award from TrustRadius with the 2022 Summer Best Relationship Award in the Intranet Software category

TrustRadius has once again recognized LumApps with its Summer Award, this time with the 2022 Best Relationship Award. The Best Relationship Award recognizes software products for staying true to their promises. 

This award highlights companies that provide their customers with accurate implementation expectations, solid follow-through on sales and marketing promises, and provide enough ROI to buy the program again. Best Relationship Award winners received a minimum of ten TrustRadius reviews between January 1 and June 30, 2022, and those reviews featured key insight questions about how customers interact with the product.

Winners also had to rank in the top three positions of their category based on percentage of positive responses. The TrustRadius research team performed extra vetting and analysis as necessary. 

LumApps has won the Summer Best Of Awards for Best Relationship and Best Feature Set in the Intranet software category 

— said Megan Headley, VP of Research at TrustRadius 

These awards are based entirely on feedback from their customers. 86% of reviewers said they would buy LumApps again. Reviewers on TrustRadius highlight LumApps' ease of use and integration with Google Suite.

LumApps is key to encouraging employee engagement and interactions 

We have been using LumApps in different capacities. Our main focus has been around internal employee engagement and sales notifications. Our goal has always been to give employee a single place for all of their news, information, links and documentation. LumApps has provided that and more.

— Assesses a Manager in Corporate Financial Services Company of 10,001+ employees

According to the reviews, LumApps excels at providing exceptional client service and support as well as content analytics and best practices to drive strategy decisions.

We use LumApps to create our intranet and knowledge base. We had a lot of great content/knowledge that was missing because we didn't have a specific place to find those pieces of content. LumApps helped us give the structure to organize this content and also, work together with a better view of how to do it in an effective way.

— Reviewed an Analyst in an Information Technology Computer Software Company of 501-1000+ employees. 

Customer story: LumApps for Publicis Sapient 

Publicis Sapient is the digital transformation and consulting arm of Publicis Groupe. For three decades, they've leveraged the disruptive power of technology to enable business success for top brands such as Walmart, Nestle, and Audi. Publicis Sapient has 53 offices worldwide with more than 20,000 employees. They've cultivated partnerships with the likes of Microsoft, Adobe and Google Cloud.

How to deliver a Cutting-Edge Employee Experience

Publicis Sapient's legacy intranet on the Jive platform had become unwieldy. Outdated and irrelevant content clogged search results. It was difficult for employees to find information, stifling important culture, communication and collaboration initiatives. They sought an employee experience partner with extensive Jive expertise. LumApps was the ideal choice to handle such a complex navigation and to help Publicis Sapient execute their communication strategy. Publicis Sapient is no stranger to massive undertakings and large-scale problems.

The migration from Jive was a unique challenge. The process involved an extensive content audit, planning and troubleshooting. The Publicis Sapient team, alongside LumApps implementation specialists, completed a 4-month migration process.

• Transitioned from a 10-year old site with 200,00 pieces of content
• A full content audit and cleanup, focused on the last three years of content and other important items 
• Migrated 50,000 pieces of content and mapped metadata to optimize cont organization and findability
• Minimal interruption to day-to-day work, employees had read-only ability of the old platform until launch

Engaging our people and enhancing the employee experience has become a business imperative in the wake of the pandemic. We have people around the globe who travel internationally and are working off-site from mobile devices, so it's important as an organization that we meet them where they are to keep them informed and find ways to create human connections and knowledge-sharing opportunities.

— Said Elizabeth Schaefermann, Associate Director Product Management at Publicis Sapient

LumApps played a critical role in helping us achieve that goal by providing the foundational technology to deliver experiences to employees.

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