Interact vs. LumApps: Which intranet software is better?

As an internal communications manager, choosing the right employee intranet software is a critical decision. It can either streamline your internal communications or create more hurdles. Today, we will compare two popular options in this space - Interact and LumApps.

Overview

Interact is a UK-based company with a strong focus on the US market. With around 160 employees, it is primarily geared towards the mid-market segment (1000-5000 employees), but can also cater to larger enterprises.

On the other hand, LumApps is a global company with employees throughout North America, Europe, and Japan, and has positioned itself as an intranet solution for large companies, offering advanced capabilities like scheduling, campaigns, newsletters, and detailed analytics.

Industry analysts Forrester and Gartner highly recommend LumApps, highlighting its exceptional performance, reliability, and innovation. Their extensive research and analysis have shown that it is a top choice for businesses seeking to stay ahead in today's competitive market.

LumApps boasts the following awards: 

• the employee intranet recognized as a leader by Gartner and Forrester.
• 2-time winner of TrustRadius Top Rated Award in Best Intranet Software
• 3-time nomination for top startups by French Tech
• Microsoft Gold Partner 
• Recommended for Google Workspace

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User Experience

Interact's user interface is intuitive and easy to navigate for end-users. It uses AI to promote content in the right channels and offers digital signage communications. However, its admin interface is less impressive, with too many actions required and inconsistent UI between old and new features.

In contrast, LumApps stands out for its exceptional user experience, with no major complaints reported by users. The company's commitment to delivering a top-notch product is evident through its dedicated Research and Development team of 150 highly skilled individuals. With their relentless focus on continuous improvement, LumApps consistently enhances its product to meet and exceed user expectations.

LumApps' exceptional user experience has been widely acknowledged and highly regarded in the esteemed Gartner Magic Quadrant, a comprehensive evaluation of intranet packaged solutions. The recognition underscores LumApps' commitment to delivering a seamless and intuitive user interface, empowering organizations to enhance employee engagement, collaboration, and productivity. Check out the report here for more information.

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Features

Interact's feature set includes content recommendations based on past activities, extranet features for communities, and digital signage communications. However, it lacks advanced communication capabilities like scheduling and campaigns. Its communities are more forum-like rather than modern social feeds.

LumApps truly shines with its advanced communication capabilities, providing seamless collaboration and efficient information sharing within organizations. Its employee journeys feature can be used to guide employees through various key moments in their employment, including onboarding to ensure a smooth transition for new hires. 

Additionally, LumApps empowers employees to become brand ambassadors through its employee advocacy features, fostering a sense of community and engagement.

Scalability and Integration

Interact has struggled with scalability due to limited resources, resulting in a less developed product. Its integrations are basic, with many being just redirection links. They also have no plans to integrate with Viva.

LumApps, in contrast, is built for scalability, catering to large companies with multi-tenants, governance, and profiling. Also, LumApps stands out with its superior integration with Google and Microsoft, allowing users to seamlessly access and utilize their preferred productivity tools. With LumApps, organizations can enhance their internal communication, streamline HR processes, and foster a collaborative and connected workplace environment.

Additionally, it has built-in integration with powerful workflow solutions so users can access business apps such as Slack, Zendesk, Jira, Azure, Workday, ServicesNow, and more, all without exiting the LumApps platform.

LumApps aims to provide an all-in-one solution, eliminating the need to switch between different software for various needs and thereby increasing productivity.

Conclusion

While both Interact and LumApps have their strengths, LumApps appears to be the more robust option for an internal communications manager looking for advanced communication capabilities and user customizations. However, it's important to consider any specific digital signage or Extranet requirements before making a decision.

Remember, the best software is one that fits your unique needs and enhances your company's internal communications. So, take the time to evaluate each platform thoroughly before making your decision.

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