2025 Gartner® Hype Cycle™ for Digital Workplace Applications

What Is a Hype Cycle? 

Gartner Hype Cycles provide a graphic representation of the maturity and adoption of technologies and applications, and how they are potentially relevant to solving real business problems and exploiting new opportunities. Gartner Hype Cycle methodology gives you a view of how a technology or application will evolve over time, providing a sound source of insight to manage its deployment within the context of your specific business goals.

The  Hype  Cycle consists of five distinct phases, each reflecting a stage in the lifecycle of technology development and adoption:

1. Innovation Triggers
2. Peak of Inflated Expectations
3. Trough of Disillusionment
4. Slope of Enlightenment 
5. Plateau of Productivity 

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How IT Leaders Use the Hype Cycle 

For IT managers, the Hype Cycle is both a roadmap and a risk assessment tool. It helps them balance ambition with practicality, identifying optimal adoption windows and weighing the technology's maturity against organizational needs. 

By aligning technologies with corresponding phases, IT leaders can:

• Anticipate Risks: Avoid over-investing in unproven innovations resting in the early phases. 
• Prioritize Opportunities: Focus on tools reaching the Slope of Enlightenment or Plateau of Productivity, indicating better readiness for implementation. 
• Strategize Wisely: Combine the hype cycle stages with the unique demands of their organization to develop phased adoption strategies. 

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What’s Inside 

• A comprehensive map of 2025’s most promising workplace technologies. 
• Strategic recommendations to leverage AI tools in a practical, impactful way. 
• Clear timelines for implementation, so you know when to act. 

Here’s how this report will help you make confident, strategic decisions for your organization’s future:

1. Spotlight on AI and Innovation 

 Learn how tools like AI assistants and no-code platforms are reducing barriers, boosting productivity, and transforming collaboration. 

2. Actionable Insights 

 See where groundbreaking technologies sit on the Hype Cycle and when they’re poised for mainstream adoption. Use this foresight to align investments with your organization’s goals. 

3. Focused Strategies for Success 

 Find out how IPS and frontline worker superapps can elevate employee experience, streamline communication, and remove silos across your organization. 

4. Real Business Value 

 From enhancing personalization to optimizing workflows, the report offers clear benefits for both desk-based employees and on-the-go frontline teams. 

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Where LumApps is mentioned in the Hype Cycle™ for Digital Workplace Applications™: 

1. Intranet Packaged Solutions (IPS) 

• Position in the Hype Cycle: IPS sits between the Trough of Disillusionment and the Slope of Enlightenment. While early skepticism slowed adoption, advancements in AI and personalization have reignited interest. 
• Application: These solutions allow organizations to centralize employee communication, enhance knowledge management, and offer personalized experiences tailored to individual needs. 
• Key Features: 
  
  • Unified communications across diverse workforce segments. 
  • AI-driven analytics to optimize employee engagement. 
  • Integration of mobile “miniapps” to support deskless staff. 

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2. Frontline Worker Superapps 

• Position in the Hype Cycle: Found at the Innovation Trigger phase, these tools are gaining rapid attention for their ability to streamline operations and communication among deskless employees. 
• Application: These apps combine multiple functions—like scheduling, task management, and real-time messaging—into a seamless, mobile-first experience optimized for on-the-go workers. 
• Key Features: 
  
  • Instant access to mission-critical information. 
  • Personal development tools for skill-building and community recognition. 
  • Alignment with operational procedures through task orchestration. 

Beekeeper is a Sample Vendor in this space, offering intuitive superapps that simplify day-to-day workflows for frontline staff. Its emphasis on real-time engagement ensures that employees remain focused and connected even in high-pressure environments. 

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Why Download this Report? 

With a trusted analysis from Gartner®, this report offers the insights you need to act with clarity and confidence as new technologies emerge. 

• Evaluate technologies at every stage of development—Innovation Trigger through the Plateau of Productivity. 
• Explore the growing potential of intranet packaged solutions and why they’re essential for bridging communication gaps. 
• See how frontline worker superapps offer real-time solutions for task management, engagement, and beyond. 

This report isn’t just about trends—it’s about helping your organization thrive in an evolving workplace. Access your copy today.

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Gartner, Hype Cycle for Digital Workplace Applications, 2025, By Matt Cain, Rachel O'Farrell , 1 July 2025 

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Hype Cycle is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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