inIDEX: A Mobile Digital Workplace Supporting Employees From Day One
The Challenge
Idex Group is a major player in the energy transformation sector that is constantly striving to evolve its services. Over the last few years, the group has undergone significant expansion following the acquisition of numerous local companies and international businesses like Go4Green in Belgium and DanPower Baltic in Lithuania.
In this rapidly growing environment, support functions such as communication, human resources and security are confronted daily with major challenges like:
Sharing strategic information on our markets is essential for the sales force” Thanks to the monitoring Community created with Lumapps, the sales force has access to the latest useful and up-to-date information thanks to its advanced information qualification and research functions.
The New Mobile and Agile Digital Workplace
Launched in October 2018, “inIDEX” – the new intranet platform of Idex – consists of four key features designed to meet the above-outlined business needs:
Adoption Best Practices
As HR, inIDEX makes our daily life easier.” From the onboarding of our employees, through all the HR news, the communication of processes, access to the training area, or the possibility for everyone to see in real time the job offers of the group to boost their mobility, our employees are at the heart of HR thanks to LumApps.
LumApps Support for Success
A year since the launch of the platform, a satisfaction survey was conducted to identify some points of improvement and evolution of inIDEX. To respond to the needs of users and the new leadership, at the beginning of 2020 Idex together with the LumApps Customer Success team began implementing various changes to enrich the platform’s user experience.
With the increased adoption of the platform, more and more people expressed the need for greater visibility on the group’s news and activities. This inspired the digital team to redesign and adapt the inIDEX’s homepage. To bring clarity, the structure and layout were revised with a more purpose-oriented approach, giving better visibility to both group and regional information. By introducing multiple rubric sections, the homepage followed a logic similar to popular news websites. That allowed Idex to break the existing communication silos and create a more personalized experience.
To organize in the most pertinent way and give the necessary accent to each rubric, LumApps provided guidelines on the layout and design of the homepage. With its expertise and know-how, the Customer Success team helped Idex create a seamless flow between their rubrics, static pages and collaborative spaces.
HR and Outbound Strategy
Key results
Idex Group digital workplace vision is clear – give the right space for collaboration and exchange to everyone! To achieve that they are constantly working on growing the contributors base of the platform and improving the platform to serve the needs of all teams. No matter if it’s Sales, Marketing, Support Operations or Digital Transformation teams, Idex wants to give visibility to all business units and regions.