FM Logistic

FM Logistic Gives a Voice to All Its Employees

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About FM Logistic

FM Logistic is an independent, family-owned company that provides supply chain solutions for omnichannel commerce in the consumer, retail, cosmetics, industrial and healthcare sectors. Its services include warehousing, e-commerce and retail order picking, co-packing, domestic and international transportation, and control tower services. It operates in more than 14 countries in Europe, Asia and Latin America and employs 28,600 people.

Employees:

28,600

Services:

No items found.

Industries:

Transportation & Logistics

Locations :

14 countries

FM Logistic’s transformation: digital, but also deskless

In 2018, FM Logistic undertook its digital transformation. Its goal was to build a new digital workplace, relying on Google Workspace for productivity tools and LumApps for its intranet.

Aiming for seamless collaboration across the 14 countries where the company operates, FM Logistic devised a central hub where employees can find all useful tools and information in one single place.

Being a logistics company, a large part of FM Logistic’s workforce is deskless. With a mobile-first strategy in mind, its vision was to assist employees in their daily tasks through the support of technology.

Frontline workers might be deskless, but they should definitely not be voiceless. We have more than 28,000 employees globally, and we can’t afford to have any team disconnected. Everyone should be able to join the conversation with ease. We were happy to work with LumApps to shape and test the development of this application.

Claire Schmauch

Group Organization Development & Communication Director at FM Logistic

Unifying Employee Experience

FM Logistic and LumApps worked together to create the new platform, named Hello, in under 6 months. The Hello platform is designed to be collaborative, seamless and inclusive to facilitate connection on a local and global scale. The platform provides a unified experience for all employees, no matter where they are.

Collaboration

Within dedicated spaces and communities, employees are empowered to build links and collaborate across the organization. The community volume and engagement continues to grow steadily with some hubs connecting up to 500 people around the world. Employees exchange knowledge and collaborate in meaningful ways with peers and experts.

Seamless knowledge sharing

Hello facilitates vertical and horizontal communication, providing quick access to work-critical information and resources employees need to do their best work. Seamless integrations with Google Workspace allow files to be accessed and managed within the platform, reducing search time and information loss.

Inclusion

FM Logistic has adopted a dedicated mobile strategy with a strong ambition to connect everyone within the company. In early 2022, the team began rolling out the mobile app of Hello, giving all employees a voice - no matter their work situation or location.

FM Logistic Testimonial at LUX 2020

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Hello is a collaborative tool that connects all FM Logistic employees to the same information hub, which is linked to all the Group's tools. This platform has become the reference platform within the company for sharing information at all levels. More local contributors are trained each year, allowing the platform to be enriched with content adapted to each target. With the rise of mobile, the goal is to connect a wider part of the workforce so that all employees can access information and contribute to information sharing.

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