Business Success Founded on Strong Culture and Employee Community
Ray White is a household name in Australasia, a name synonymous with the property and real estate industry. Established in 1902 in the small Queensland country town of Crows Nest, Ray White has evolved into Australasia’s most successful real estate business, with over 1,000 individual offices across Australia, New Zealand, Indonesia, China, Hong Kong, the Middle East and Atlanta USA. Last year, Ray White sold over $44billion worth of property.
Employees:
300+
Services:
Internal Communications
Industries:
Real Estate
Ray White’s Digital Journey
Prior to LumApps, there was no intranet or collaboration space dedicated to Ray White Corporate employees. Communications were primarily sent via email or over Google Chat. Following a corporate virtual conference where Zoom chat was heavily used all day to connect with colleagues, it became apparent there was a need for a space where employees could connect to one another (without having to attend a conference).
For a company of approximately 400 plus corporate employees (including subsidiaries), the need for space where people can collaborate, share knowledge and get information was well overdue.
The Challenge
Key pain points
No spaces (digital) for people to share, engage, and recognise colleagues
Onboarding is disjointed as there’s no central place that provides an overview of the company, including who’s who and the history
Hard to find key company information
The need
Employee Experience Platform
LumApps provides a platform that, once configured, could be self-managed without significant ongoing requirements for the IT Teams. This enabled the business to design and implement a solution autonomously.
Additionally, the complete integration of the solution with Google Workspace was a key differentiating factor over other platforms. Leveraging the data housed in Ray White’s Google environment, they are now able to distribute information more easy and efficient to all our team members.
Ray White’s technology environment encompasses bespoke real estate applications and custom-built applications to enable their corporate and franchise team members. Embedded within their technology offering is Google Workspace.
LumApps deep integration with Google Workspace was key to providing an environment where members could be onboarded automatically and immediately begin engaging in the platform.
The project was expedited on an already very short timeline. The goal was to have the framework, core content and a heavy focus on communities live for launch of “TOGETHER”, the name of the platform, in September 2021.
To ensure the smooth implementation and success of the project, Place&Co, a trusted LumApps partner, provided support in setting up the platform as well as ongoing troubleshooting.
TOGETHER has already had such a positive impact on our company by creating a space which connects colleagues across the country and internationally to our colleagues in New Zealand. While we’ve only really scratched the surface with how far we can take this site, the feedback from employees has already been overwhelmingly positive.
— Natalie Hortz, Head of Organisational Development, Ray White Group
Key Results
53%
Active Community Users
(since launch)
33
Communities
6 min
Connection Time
(average time per session)
Key Use Cases
Ray White & LumApps
Discover how Ray White grounds it's business success on a strong culture and employee communities
