Automate mundane tasks and improve employee productivity

LumApps Digital Assistant intelligently guides employees in their IT-, HR-, or Operations-related requests and seamlessly initiates automated processes, such as reminders, enabling organizations to reduce operating costs and their workforce to focus on their mission-critical activities.

Provide better assistance to employees, 24/7 at lower costs

Humanlike, personalized, proactive self-service

Scalable, fast, 24/7, multilingual, and accurate responses to employee questions and transactions, with intelligent reminders

Fully integrated with your digital workplace and in the flow of work

Intelligently connected to ticketing, HCM, and other systems, and available where employees work: LumApps, Microsoft Teams, Slack, or Google Chat

Intuitive toolset for departments to automate employees’ mundane tasks

No-code, templatized components

Efficiency

Improve employee efficiency and satisfaction with their digital workspace

Intuitive chatbot builder

Pre-trained-models powered by Natural Language Understanding (NLU)
No-code editor to define workflows
Pre-built libraries of FAQs

Easy-to-use connectors

Off-the-shelf connectors to third-party apps and/or knowledge bases (e.g. ticketing and HCM systems)
No-code tool to expedite chatbot connection to your preferred apps

In-the-flow-of-work distribution

Adaptive Card-based ability to include chatbot and related automation (‘micro-apps’) in various channels, such as LumApps, Microsoft Teams, Slack, or Google Chat

Empower

Versatility of Use Cases

IT Support: Answer employee questions and initiate processes when needed (report issues, request accounts, reset passwords, and more)
HR Support: Ask for PTO, complete benefits enrollment, answer questions about parental leave, issue reminders
In-Office and Operations Support: Renewal of office access, employee meal voucher card updates
And more….

The IT support chatbot helps our employees solve software and hardware issues, whereas HR bots accompany them along personalized learning paths. This has helped us avoid hundreds of additional support tickets and wasted resources. The digital assistant on our LumApps platform is a great way to get the best out of our internal tools and build a comprehensive employee experience at Imerys.

Sébastien Levrot

IT Director Enabling Functions & Digital innovation