The daily tool I no longer want to live without… how Jebsen & Jessen Hamburg Group uses LumApps

Discover how the company set out an employee engagement platform for their teams to build a social community and share personalized information.

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The distribution and service company Jebsen & Jessen Hamburg Group, founded in 1909, is part of the international, family-owned Jebsen & Jessen Family Enterprise Group with more than 100 companies. Jebsen & Jessen Hamburg Group counts 500 employees from different cultures, speaking various languages. With its business focus in trading solutions, textiles, garnet sand, and industrial services, the company offers a wide distribution and services network in more than 80 countries.

HQ:

Hamburg, Germany

Industry:

Trading Solutions, Textiles, Garnet Sand, Industrial Services

Employees:

~500

The Challenge

As Jebsen & Jessen Hamburg Group is a company with multiple business models across different divisions, it is even more challenging for the company to transfer the family spirit towards its employees.

In recent years, the company has continuously been growing. Not only have more employees joined, but also new business models and a completely new division were acquired or built. The previous intranet could not cope with the requirements that have arisen due to this growth, but also other circumstances such as remote work played a decisive role in finding the right intranet. With LumApps, the Jebsen & Jessen Hamburg Group found the right partner to develop a new social and cloud-based intranet that is accessible from desktop, mobile, and remote locations.

With this in mind, they set out their main goals as follows:

Create a central communication platform where colleagues can interact with each other
Create strategic alignment & a common culture
Highlight competences of their various divisions and establish transparency
Foster collaboration & share knowledge

Why Jebsen & Jessen chose LumApps

Jebsen & Jessen Hamburg Group partnered with LumApps to create “JJConnect,” their employees’ go-to platform to share corporate information, and to also promote social exchange and create a community.

LumApps offers a no-code solution that enabled Jebsen & Jessen Hamburg Group to create interactive and personalized communication updates quickly, while conserving conformity thanks to templates. With the flexibility to easily build new pages and groups, the new platform was highly organized in a way that allowed Jebsen & Jessen Hamburg Group to quickly target specific departments, interested groups, or even sort users by permission level.

“I was particularly impressed by the user-friendliness of LumApps. As an administrator, I have no difficulty making quick adjustments because everything is presented in a brilliant way. And from a user's point of view, there are so many possibilities that a modern, interactive intranet offers.” - Hanna Priebe, Head of Communications and Marketing at Jebsen & Jessen

Further, the platform integrates seamlessly with their existing systems such as Microsoft Azure, Office 365, and native productivity apps like Asana, making it easier for employees to switch between tasks and access their work tools.

Key Use Cases

Better onboarding

The JJConnect not only enables a smooth onboarding process for new employees, but also helps to give new areas insights into the various business models of the Hamburg Group, for example during post-merger integrations. In addition to a detailed employee directory, employees have access to a knowledge base and an internal company wiki.

Personalized content & easy interaction

Customizable homepages and announcement banners bring meaningful content to employees at the right time. Dedicated department pages allow each team to share pertinent news, as well as the ability to share news with other teams. In addition, the news posts can be easily commented on via the comment function, and collecting feedback is quick and transparent.

Easy to use

The company has set up an editorial team with the responsibility to regularly publish news about their department. The news templates are very easy to use and, depending on the role, can also be adapted and optimized with just a few clicks.

Company-wide events

The new central connection hub includes all employees, no matter where they are working, and fosters exchange of ideas and expertise. Through JJConnect, company-wide events such as the "Blind Coffee Date" can be easily promoted and everyone can be reached.

The Result

JJConnect enabled Jebsen & Jessen to rapidly and effectively communicate new initiatives, processes and policies to their workforce. The new platform connects people across the organization, regardless of location or time zone.

The platform achieves high engagement rates - an average visit of 11 minutes - and serves as a central hub for employee recognition and achievements.

Overall, the platform has enabled Jebsen & Jessen Hamburg Group to strengthen their culture, boost employee engagement, and create a more meaningful digital workplace for their employees.

Key Numbers

Over 1 year:

100%

Adoption rate

295,000

Pageviews

5000+

Views per week

11+ min

Average session duration

400+

News articles published

About the partner

Impaddo, LumApps’ integration partner since 2020, delivered a product conform to the requirements of the Jebsen & Jessen team: a platform through which all other tools could be accessed, integrated with the customer’s Microsoft environment, user friendly and suited for both top-down and horizontal communication.