FM Logistic is an independent, family-owned company that provides supply chain solutions for omnichannel commerce in the consumer, retail, cosmetics, industrial and healthcare sectors. Its services include warehousing, e-commerce and retail order picking, co-packing, domestic and international transportation, and control tower services. It operates in more than 14 countries in Europe, Asia and Latin America and employs 28,600 people.
Transportation & Logistics
FM Logistic’s transformation: digital, but also deskless
In 2018, FM Logistic undertook its digital transformation. Its goal was to build a new digital workplace, relying on Google Workspace for productivity tools and LumApps for its intranet.
Aiming for seamless collaboration across the 14 countries where the company operates, FM Logistic devised a central hub where employees can find all useful tools and information in one single place.
Being a logistics company, a large part of FM Logistic’s workforce is deskless. With a mobile-first strategy in mind, its vision was to assist employees in their daily tasks through the support of technology.
A smooth digital workplace experience to frontliners
Frontline workers might be deskless, but they should definitely not be voiceless. We have more than 28,000 employees globally, and we can’t afford to have any team disconnected. Everyone should be able to join the conversation with ease. We were happy to work with LumApps to shape and test the development of this application.
— Claire Schmauch, Group Organization Development & Communication Director at FM Logistic
Unifying Employee Experience
FM Logistic and LumApps worked together to create the new platform, named Hello, in under 6 months. The Hello platform is designed to be collaborative, seamless and inclusive to facilitate connection on a local and global scale. The platform provides a unified experience for all employees, no matter where they are.
Key Use Cases & Results
Personalization & Targeting
Thanks to the robust targeting features of the platform employees see only the most relevant information depending on their country or interest. Hello is supported in 14 different languages ensuring that all employees have access to the same information, with local specifications.
Published pieces of content per year
With over 150 communities, FM Logistic provides a dedicated space to all teams. Office workers and those in the field are able to ask questions, share ideas, interact and collaborate on projects, or simply participate in various interest-based groups.
Community posts per year
Hello app helps connect more than 5% of FM Logistic employees through their mobile devices, especially frontline workers. Right at their fingertips, they can receive all the latest global and targeted local news, collaborate with their peers within communities and access all the work apps they need on a daily basis, such as their HRIS application.
Pageviews on mobile devices
Hello serves as a tool hub, centralizing corporate information and the latest news but also hosting the many work apps that employees need on a daily basis, such as their HRIS application. Employees now have easy access to all apps they need at their fingertips.
Adoption Key Metrics
(70% of employees)
Pageviews per year
Retention Rate (Stickiness)
Days: connection frequency
Likes generated per year
(+27% vs 2021)
Comments generated per year
(+45% vs 2021)
Hello is a collaborative tool that connects all FM Logistic employees to the same information hub, which is linked to all the Group's tools. This platform has become the reference platform within the company for sharing information at all levels. More local contributors are trained each year, allowing the platform to be enriched with content adapted to each target. With the rise of mobile, the goal is to connect a wider part of the workforce so that all employees can access information and contribute to information sharing.
FM Logistic Testimonial at LUX 2020
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