FM Logistic is a family-owned independent logistics company. It is active in 14 countries across Europe, Asia and Latin America (Brazil) and employs more than 27,500 people. FM Logistic invests in innovation to offer supply chain services that answer changing consumer behaviors, the rise of e-commerce, omni-channel distribution and sustainability.
+10 000 employees
Logistics
In 2018, FM Logistic undertook its digital transformation. Its goal was to build a new digital workplace, relying on Google Workspace for productivity tools and LumApps for its intranet.
Aiming for seamless collaboration across the 14 countries where the company operates, FM Logistic devised a central hub where employees can find all useful tools and information in one single place.
Being a logistics company, a large part of FM Logistic’s workforce is deskless. With a mobile-first strategy in mind, its vision was to assist employees in their daily tasks through the support of technology.
FM Logistic and LumApps
FM Logistic and LumApps worked together to create the new platform, named Hello, in under 6 months. Hello is available for employees across all countries, and is designed for mobile use, and personalization. The aim was to create a digital workplace that was collaborative, seamless, and inclusive.
Collaborative
Communities are developed voluntarily by contributors. With an ever-growing number of communities, some of them connect up to 500 people all over the world.
Seamless
FM Logistic is working to reinforce the integration with their HRIS software and other key applications to build a truly unified experience for all employees.
Inclusive
Following a strong ambition to connect everyone within the company, FM Logistic’s priority is to onboard frontline workers with a mobile-first strategy and specific use cases.
Communication & Knowledge
All employees receive personalized news, so that they only see what interests them as they browse their digital workplace. All content is targeted by region, department, topic… And all global information is translated into 14 languages.
Toolbox
FM Logistic’s intranet serves as a tool hub, centralizing corporate information and latest news but also hosting the many work apps that employees need on a daily basis, such as their HRIS application. Employees now have an easy access to all apps they need at their fingertips.
In-app chat
Frontline workers have easy access to an in-app chat, embedded into their digital workplace app. In addition to facilitating communication, it also helps to centralize communication and avoid shadow IT, which represents a security risk.
Operational workflows
In order to facilitate issue-reporting processes, FM Logistic implemented an in-app workflow solution. It allows collaborators to simplify the process, by avoiding complex report-filing on paper, by just taking a picture and describing the malfunction on the application. Managers are therefore aware of issues more quickly, and can solve them faster.
Key Figures
1300+
Content items per year
92%
Active users
in 14
Languages
100
Trained contributors
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