The Antwerp Fire Brigade had an outdated intranet, which – although managed by the communication department – had not been used quite frequently by them nor by the other departments in the past years. It was there and that’s about all. The communications department wanted an active and attractive intranet again.
In addition, there was internal segregation between administrative and operational staff. This is understandable due to the nature of the work, but a new intranet might help bring those two worlds closer together.
They started looking for a tool that could fulfil a dynamic role. A place where you can view static, general information (such as news, processes, procedures, etc.) on the one hand, and interact with each other in a community on the other. Moreover, there was a need for a place that you can make your own, based on your profile, your position and your interests. So an individualized view.
In short, they were looking for a cool, interactive tool that works for them on top of Google Workspace. To bring people together and to offer added value at an individual level.