Personalizing the Employee Experience Across the Digital Workplace

Like it or not, the workplace is getting more and more digital – both in how we work and where we work. Digitalization now requires companies to find ways to build workforce capability at a much greater rate than ever before, and what worked in the past won’t in the future. Increasingly, organizations look to HR departments as strategic partners responsible for building critical digital-ready skills in the workforce and improving the overall employee experience.

The traditional one size fits all approach to the digital workplace will no longer work in this new work environment. 3 challenges present themselves to HR departments:

• How do you accommodate the ever evolving demographics in your workforce? Five generations of employees may soon be working together at your organization, all with a wide range of skills when it comes to technology. What are the common needs or pain points across demographics, and what differences exist between various employee populations?
• How do you accommodate a dispersed workforce? As employees change where they work from in-office to increasingly hybrid or remote work locations, how they work will need to change. Have you considered what the employee experience looks like for employees who rarely or never set foot in your facilities?
• Are your Learning & Development offerings relevant in this new digital paradigm? Are you equipping and enabling employees to succeed? Talent development efforts must be re-calibrated to the practical realities and new context for work. Developing your talent is the path to future growth at your organization but how do you do this in the digital age? How do you personalize it to meet the needs of your diverse workforce?