LumApps platform Subprocessors

Version: September 2021

LumApps SAS and its affiliates engage the following third-party entities to assist them in connection with LumApps Platform Services as specified below:

 

Legal entity Customers Purpose Country where processing is performed
Google Customers who opted for hosting on Google Cloud Platform Google hosts the cloud infrastructure and provides technical administration for infrastructure and server management services, as well as additional related services (Google Translate, Search, Analytics, etc.). EU or US (as specified in the Agreement)
Microsoft Customers who opted for hosting on Microsoft Azure Microsoft hosts the cloud infrastructure and provides technical administration for infrastructure and server management services EU or US (as specified in the Agreement)
Zendesk All Zendesk provides a ticketing tool for the support services EU
Pendo.io Customers who opted for LumApps’ analytics Service Pendo provides a tool used to perform analytics EU
Datadog All Monitoring of the platform (logs) EU
Mailgun All Email solution provider EU

 

In addition to the subprocessors listed above, customers may be supported by the following LumApps affiliates for operations, technical support, or as otherwise required for the delivery of LumApps Platform Services:

  • LumApps SAS (France)
  • LumApps, Inc. (US)
  • LumApps K.K (Japan)

LumApps may update the list of subprocessors from time to time as necessary. LumApps will provide the owner of the customer’s account with notice of any new subprocessors to the extent required under the Agreement, along with posting such updates here.

LumApps Legal Page