LumApps Unveils the Next Era of Company Agents
AI is everywhere right now. Companies are rushing to declare themselves as “AI-native.” Roadmaps are filled with promises of copilots that will “change work forever.”
But employees, business leaders, and IT teams are asking a much more practical question:
How can AI make work faster, easier, and effective now — without adding more complexity? That’s the problem LumApps is solving.
The iceberg product principle
The best technology feels effortless to use and adopt. For employees, it needs to be simple and intuitive. For admins, easy to configure, govern, and deploy.
Under the surface lies the rest of the iceberg: deep integrations, security, and orchestration. Complexity is carefully managed behind the scenes and never exposed to the user.
Yet this step is often missed when companies introduce AI – it’s dumped on top of existing systems, not as part of how work actually happens. That’s why adoption remains shallow and fragmented — only 13% of employees say AI agents are integrated into their daily workflows. (Source: BCG)
Solving this problem requires a different foundation.
The building blocks to AI adoption
At LumApps, we’re not adding AI on top of work — we’re building it into how work gets done.
Our goal is simple: make LumApps the AI-powered front door to work — a single, secure hub where employees can access every company-approved AI tool and complete their day from start to finish. Whether they’re behind a desk or on the frontline, employees shouldn’t have to jump between apps to find information, submit requests, or get answers. With LumApps, they won’t have to.
This “front door” isn’t just a metaphor. It’s the entry point to a governed, unified experience where every workflow, system, and AI capability connects seamlessly. LumApps bridges the gap between chatbots, copilots, and business systems — ensuring employees always know where to start, and organizations know how to scale AI safely.
We started by embedding three core AI capabilities directly into the LumApps experience:
- Ask AI: delivers permission-aware answers to employees through semantic search, personalized by their role and lifecycle stage.
- Micro-Apps: turn information into action — submitting ServiceNow tickets, requesting PTO in Workday, or checking pay stubs — without switching systems.
- Federated search: ensure employees find the right information, while admins maintain control over access, data, and permissions across the intranet, HRIS, LMS, and more.
These serve as the building blocks for the next evolution: intelligent, interoperable Company AI Agents that act on behalf of employees to get real work done.
What even is an AI agent, and why does it matter?
An AI Agent is a software system that can perform tasks autonomously by using tools and making decisions to achieve goals, moving beyond “request and respond”. (Source)
The simplest way to think about it? An AI agent is a digital teammate, designed for specific company jobs and able to act on behalf of employees. Agents differ from chatbots and copilots because they’re designed to operate within context — pulling information from multiple systems and automatically triggering the right next step.
LumApps takes this one step further with our Company AI Agents.
Unlike general-purpose or personal productivity AI agents, our Company AI Agents are built with specific company contexts and roles in mind. This allows them to offer more targeted use cases and deliver tangible business benefits, serving as the official, company-provided tool for departments like HR, Learning, Comms, Operations, and IT.
Company AI Agents don’t just answer questions — they do actual work. Imagine:
- A Shift Coordination Agent that can detect open shifts, alert eligible workers in LumApps, and automatically fills the slot once approved by a supervisor.
- An Onboarding Agent that generates a personalized checklist for each new hire based on their role and location, triggers system access requests in ITSM, assigns first-week training, and reminds managers to complete required HR tasks.
- A Broadcast Communication Agent that drafts, translates, and schedules key operational announcements for multiple sites and languages, surfacing them in the right channel for each employee group.
That context is only possible when agents have a shared environment – like your LumApps intranet – with clear permissions and a connection to the tools people already use.
It’s the same foundation Gartner recently recognized as a market-leading intranet vendor for innovation in AI orchestration and automation for intranet packaged services (IPS).
“[LumApps’] key innovations include orchestration and automation capabilities to build mini-apps and several AI use cases that support multiple types of users.” — Gartner, 2025
Further, LumApps was placed furthest across all use cases in Gartner’s critical capabilities report of intranet packaged solutions, including for our advanced AI capabilities. We were also mentioned by Gartner for workflow automation, intelligent assistant, and extensibility.
Introducing our first AI Agent – the Learning Designer Agent
One of the clearest signals from our research is that the skills gap is widening.
Employees want opportunities to grow, and organizations need those skills to stay agile and competitive. In fact, 63% of global employees consider skill gaps to be the biggest barrier to business transformation. (Source)
But building effective training at scale remains slow, manual, and resource-intensive. And when it does get created, it often looks like something out of 2008 — a 40-slide PowerPoint with too much clip art, or a static PDF no one ever opens.
The Learning Designer Agent – an AI Agent designed to help train and upskill employees – changes that. Upload a source document, and it instantly generates a structured course — complete with modules, activities, and visuals — that’s ready for refinement and delivery.
Behind the scenes, the Learning Agent is doing the heavy lifting — analyzing documents, layering in context, and generating interactive content. But for leaders and learners, it feels effortless and embedded in their daily work. The complexity is managed below the surface, exactly as it should be.
Benefits of using the Learning Agent include:
- Employees gain faster access to training, closing skill gaps and driving engagement
- HR teams and managers reclaim time to scale learning programs and focus on strategy
- Organizations spread skills more quickly across the workforce
- Agent Library: a central repository to help employees discover and adopt out-of-the-box, custom-built, and third-party agents.
What’s next: the Agent Library and beyond
This is just the beginning. We’re creating a complete, interoperable ecosystem of company agents that make work simpler and smarter:
- Agent Library: a central repository to help employees discover and adopt out-of-the-box, custom-built, and third-party agents.
- Agent Studio: the builder workspace to make your own custom AI Agents. The studio allows for low/no-code creation of custom agents, with bring-your-own-agent (BYOA) and bring-your-own-large-learning-model (BYOLLM) flexibility.
- Smart Orchestrator: the intelligence layer that learns from context to route tasks and recommend the right agent or Micro-App at every moment of work.
Employees will finally have a way to call the right agent, at the right time, for the right task. No AI expertise required. And HR, IT, Operations, and Communications teams can design and deploy these agents without adding technical debt.
“LumApps is distinguished by its strong AI capabilities in terms of back-end services and functionality that affects employee experience through its use of AI assistants and agents.” — Gartner, 2025
This is also how we achieve adoption at scale. Much of the AI operates invisibly in the background, while the visible experiences are intuitive and consistent. When employees interact with them, agents don’t feel like tools — they feel like teammates, anticipating needs and taking on repetitive tasks.
(Re)building trust in AI
Trust in AI no longer just means protecting data — it means giving humans confidence in outcomes. People shouldn’t have to babysit AI, re-prompt it endlessly, or wonder if it got things right.
That’s why we’re focused on practical, governed AI that’s easy to refine and reliable from day one. Our orchestration and automation capabilities ensure every agent operates within guardrails, keeping humans in the loop and delivering results employees can depend on.
The new era of AI at work
The future of work isn’t another “modern intranet”, more apps, or smarter bots.
It’s one place where work actually happens.
With the Learning Agent, the upcoming Agent Library, and a foundation already recognized by Gartner for its AI orchestration, automation, and extensibility, we are excited to play a part in this future.
This isn’t AI for show. It’s AI designed for work. Learn more about our vision and approach here.
