Four Ways to Start Building Employee Experience Right Now
The importance of creating great CX is well-covered territory – but today’s retailers are quickly learning that the best way to deliver outstanding customer experience is to start at the source: your employees.
Employee experience (EX) is at the core of all your CX efforts, but that experience is clearly lacking. Seventy-six percent of retail employees don’t think retailers are doing enough to retain talent and build an ambitious workforce, and 43% don’t feel heard when making suggestions regarding in-store changes and improvements. That’s got to change. In our upcoming webinar, we address ways you can immediately start improving your EX, focusing on:
- Establishing the right communication and technology
- Educating your employees so they can share information with shoppers they won’t find online
- Helping employees build and maintain relationships with customers by reducing turnover
- Learning to better recruit, train and retain employees and maintain a highly skilled workforce