Building Connections to Empower Frontline Employees
Frontline employees are the backbone of most companies, and yet the digital workplace often excludes them – cloud services are historically designed with the needs of office workers in mind, despite the fact that frontline workers make up 80% of the global workforce.
In this webinar, we will dive into concrete customer use cases to learn how to connect with frontline employees.
Frontline workers need to access knowledge to provide services and perform daily tasks. Give them agency in their work for better decision-making!
Frontline workers are often the first to interact with a customer or product. Well-informed employees will positively impact customer experience.
Frontline workers make up the majority of your workforce. Give them valuable assets and training to get their job done, and increase their efficiency with better collaboration and communication.
Strategic Account Manager