Assisting users in the adoption of applications and technology solutions can be a difficult task. Ensuring teams understand the value, features, and benefits – as well as supporting their usage of the platform– is part of the important work of maximizing IT spend while ensuring business value realization.
The Microsoft 365 Support Community is a place where an organization’s IT professionals can gather and interact with users by answering questions around the Microsoft 365 platform – and other related services and applications.
Create a support community as a hub for Microsoft 365 training; from FAQs, knowledge base articles, tutorials, and more.
Help new users get up to speed on best practices; while providing experienced users the ability to assist in answering questions and knowledge.
Accelerate your speed of adoption with proper communications and enablement, ensuring you get the most out of your IT investment.
Community Administrators can post polls, news articles, and other relevant resources to help keep employees informed about the latest changes/updates to their platform or news to your application stack.
Allow employees to post their questions, share experiences, and help solve issues faster, resulting in a reduction of costly internal service tickets.