USE CASE

IT Help & Support

IT functions have been under a tremendous amount of transformation over the past few years. 

Yet, IT must continue to support employees to ensure continuity of service and productivity.  LumApps aids in incident deflection and reduces call volume to IT.

Using LumApps allows IT organizations to solve problems faster, keep employees informed, and protect IT investments throughout the organization.

  • Showcase knowledge articles and FAQs on the most common support cases, acting as a self-service center.
  • Highlight training assets and videos to help employees adoption of new technology, new tools, business applications.
  • Go further by allowing for peer-to-peer support, and internal support to troubleshoot, resolve and curate an evolving knowledge base and FAQs.
  • Keep employees informed about upcoming changes, maintenances and updates, and anticipate problems before they arise.
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Build a Virtual Town Hall to share event information and content, gather employee feedback.

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Frequent and effective news communication is key to inform and align employees.
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Create an online directory that informs and connects your entire organization.

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Display an internal job board to maximize internal mobility, source talents globally and speed up hiring!

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Get started with LumApps

The Social Collaborative Intranet that Connects and Engages Your Employees

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