GARTNER Report

How to Cultivate Effective ‘Remote Work’ Programs

According to Gartner “In an effort to reduce the cost of office space, application leaders often encourage employees to work remotely. However, if the emphasis is only on freeing up space, then these efforts will fail. This research describes the essential first steps of creating remote work programs.”

CHALLENGES

According to Gartner:

  • “Mutual lack of trust undermines remote work good intentions.
    Stereotypes about what kind of work can or cannot be done remotely lead to unrealistic expectations and underperforming programs.”
  • “Employees unaccustomed to the demands of remote work lose enthusiasm and suffer from loneliness.”
  • “Creating a responsive technology infrastructure to enable effective remote work is complex”

RECOMMENDATIONS

According to Gartner:

  • “Establish a foundation of trust by empowering both employees and managers to be effective in remote work scenarios.”
  • “Determine what work lends itself to a remote model by analyzing responsibilities, tasks and the roles that can fulfill them.”
  • “Prepare employees for remote work demands by setting accurate expectations and enabling supportive interactions.”
  • “Stress-test your technology infrastructure to determine its capability to support remote work.”

Gartner, How to Cultivate Effective ‘Remote Work’ Programs, 14 May 2019, Caroll Rozwell
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