Long-Term Solutions for Crisis Management
Managing crises is a time game, however, a bit of foresight helps to be successful. Managers and leaders should also prepare employees for this type of situation to avoid last-minute actions, especially spreading panic and misinformation.
The intranet can help support these strategies, such as providing training for the most likely types of emergencies.
Intranet Spaces for Emergency Communications
Create dedicated spaces inside the intranet where employees know where to find this type of information. It is also crucial to plan for page and article templates for emergency topics in order to save time on internal communications when the situation calls for them.
3 intranet spaces for emergency comms
1. Dedicated pages
In this page type, employees will find all the context and latest news about the crisis (news articles, press releases), as well as external links towards other relevant content or communities. This page needs to be regularly updated.
2. Dedicated communities
Create a specific crisis community if employees need to exchange information, collaborate or simply express themselves about their current situation. This space can also be used to share customer feedback during the crisis, or official talking points that employees should use with the public/external contacts. This type of community needs specific and close moderation.
3. Social Advocacy dashboard
Finally, it’s important to keep the intranet’s social advocacy dashboard updated with the latest official posts and messages about the crisis and especially after successful crisis management. This way employees can share the right information with their external network, such as: “support is still running as usual”, “all defective products have been successfully recalled”, or “crisis has been successfully managed thanks to these preventive measures…” etc.
If you’re looking to implement these practices inside your digital workplace, check out our page on LumApps’ use cases for Internal Communications and other assets such as our blog How to Facilitate Home Office with a Digital Workplace and our white paper on Mobility in the Workplace.