Enhancing Google Workspace Employee Experience: 10 Ways
— Part 1: Enhance the Google Workspace Experience (formerly GSuite)
1. Centralize your Google Workspace information
Centralize your Google Workspace apps and content in one place. This will
simplify your employee experience, reduce time spent looking for information, and increase productivity.
Employee Dashboard for Google Workspace gives employees access to work apps and resources from a single interface, which can be customized to meet their needs. Apps can be uploaded according to which ones employees use most often, or employees can choose their apps from a “basket” of available apps to suit their preferences. They can also display their Gmail, Google calendar, and files.
Enable Google Workspace’s search function.
Employee Dashboard for Google Workspace – LumApps
2. Curate and Personalize the Employee Experience
Put employees at the center of your digital workplace tailoring their experience to their role and needs.
Deliver personalized content to employees based on their needs and preferences. Allow workers to personalize their newsfeed and choose apps from a catalogue, taking into account their language, geographic location, and business division within the company.
3. Organize Google Workspace Apps and Content
When a company provides business context around apps and content, it is doing what is necessary to
create a strong culture that will engage employees. To make finding relevant information quick and convenient, ensure that it is stored in an organized manner.
HR Portal is a powerful tool to keep employees informed and engaged. It combines the following:
Human Resources News, HR People Announcements
Google Calendar – Upcoming HR Events
Google Drive and Docs for Key HR Policies and Documents
Google Forms to Collect Feedback/Surveys/Polls
LumApps HR Portal
4. Provide a branded experience to Google Workspace
You’ll want to ensure that your employees are seeing and interacting with a design that echoes and reinforces your brand culture. This idea is even more crucial during times when the company is going through a major change,
such as rebranding or mergers and acquisitions.
LumApps Design Experience
5. Deliver Google Workspace Training Resources
Secure the deployment, accelerate the adoption, and increase the use of Google Workspace with a place to gather training resources. These include tutorials, videos, and FAQs.
Answer employee questions.
Share tips and best practices.
Google Help & Support allows new users to discover best practices and access help from more experienced employees. This strategy can be faster and more efficient than having all queries run through a support ticket system. This is the place for administrators to post polls, articles, and resources for employees to keep them up-to-date about changes to the platform.
Google Workspace Support Community on LumApps
— Part 2: Extend the Google Workspace Experience
Google Workspace is wonderful for communication and collaboration. However, it doesn’t solve the problem employers have around culture, engagement, and alignment. Google Workspace needs to be used in tandem with an employee communication platform.
6. Communicate directly with employees to keep them informed
No one ever wants to be blindsided by news, especially as it pertains to their source of income. Whether the company is doing well and meeting all of its goals or is experiencing some challenging times, the fair (and responsible) thing to do is keep employees in the loop.
Share company news, strategy, and insights to ensure that employees are advised first of developments. They need to understand where the company is going.
Leadership Corner is a specific online space for the CEO to share thoughts, encouragement, company milestones, and discuss changes. Google meet & Google Chat: Communicate directly with your employees
Part of the digital employee experience is that employees want to have a voice in the company.
Town Hall is a central area for planning and sharing. It gives employees a virtual space where they can hear about the latest events affecting your company. Make a point of collecting any questions or concerns before, during, and after town hall meetings. Keep in mind that some employees may wish to think over their response to the town hall before asking a question, raising a concern, or asking a question. It’s a good idea to allow employees to continue to provide feedback and propose employee experience ideas after the event has finished.
Slack Integration for All Hands – LumApps
7. Recognize Employees for their Work
Everyone wants to feel appreciated for their contributions to the company. Be sure to:
Provide corporate recognition as well as peer-to-peer recognition.
Recognize employees that go beyond in their day-to-day activities.
Announce promotions and thank employees when they leave or retire.
Employee Recognition Center allows employers to acknowledge their employees’ contributions virtually. Individuals and teams can be featured, along with content explaining how they have exceeded expectations. Allow for the community to make announcements to recognize employees who stand out.
LumApps Recognition Center
8. Don’t Forget about your Frontline Workers
All your employees may not have access to Google Workspace. It does not mean you leave your frontline workers behind. Frontline employees can be connected to your employee communication platform leveraging Google Cloud Identity.
Frontline employees also need to be informed and connected – read news, like, comment, post updates. But more importantly, they need to be able to access useful resources for them to do their work (such as security procedures, …). They need to be able to ask questions, look for experts so that they can get help to perform their work more efficiently and safely.
9. Use Data to Provide the Best Employee Experience
Employers can gain a much better understanding of their employees’ experience by using digital employment experience software to measure employee satisfaction.
Use analytics to understand what matters to employees and the topics they are most interested in, then perform data-driven improvements.
Identify influencers within the company through their online behaviors (posts, comments, and likes).
Enlist their help in shaping the future of employee experience by encouraging influencers to continue sharing their thoughts about the company and how it can improve. Other employees will be encouraged to join the conversation and do the same.
10. Boost Employee Social Advocacy
You have worked on the nine points listed above to improve the employee experience. Employees should be now happy and engaged, and you can count on them to be positive ambassadors for your brand. It’s one of the greatest ways to improve your brand image, to gain visibility and credibility, and thus to convince your target to buy or convince a candidate to apply.
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