LumApps Heightens Focus on UX Design with New Team
LumApps has always considered the user experience of its intranet. This is especially true since an intranet’s core reason to exist depends on company employees actually using it. Even though our design team and our devs already have a strong UX sensibility, we started 2018 with the ambition to create a brand new team, fully dedicated to the user experience.
Updating our UX Process
Our current UX process: how we design a LumApps intranet
PHASE 1: EXPLORE NEEDS
PHASE 2: ANALYZE
After gathering all inputs concerning the project, we analyze the data to create a big picture of the project in various forms. It helps us to clearly identify the main issues that need to be addressed in the next phases.
PHASE 3: SKETCH
PHASE 4: DECIDE
PHASE 5: PROTOTYPE THE SOLUTION
PHASE 6: TEST IT!
Persona A persona is a character who has the same characteristics, needs, and activities as a group of real users. We give it a name and social demographic characteristics to foster empathy.
Storyboard A short illustrated story that narrates the interactions between the user and our system.
Usability test The user follows a test scenario within our system. The UX team observes the user progressing in the system in a real usage context, which allows us to identify pain points, problems, hesitations, misunderstanding, etc.
User flow User flow describes all the actions required for a user to accomplish a task. It helps to understand the complexity behind each task.
User journey map A user journey map gives an overview of a user’s journey inside the product and enables us to understand their actions and emotions throughout their path.
User stories A user story is a small sentence which tells us who the user is, what they need to do, and what is the goal of a particular action.
Wireframe A wireframe is a low fidelity design which represents the skeleton of the interface. It helps us to identify the structure.