White Paper

Designing the Retail Employee Experience

Leveraging Technology for the New Era of Retail

Learn how to face the ‘new normal’ of retail with a mix of employee experience technology, operational excellence and customer experience. Read this white paper to get insights from subject matter experts and the latest research from leading analysts. A few highlights:

  • 83% of retailers invest most heavily in recruitment and retention of workers.” – Deloitte, 2022
  • By 2030, shopping will be heavily personalized, as personalized in-store experiences are the holy grail for retailers.” Thierry Moncoutié, Senior Product Marketing Manager at LumApps
  • “With the introduction of new technologies in stores, such as tablets, we need to promote easy access to information, collaboration, and sharing best practices as close to the field as possible.” – Marie-Laure Tsimbidima Head of Communication at Galeries Lafayette Group