Internal Communications – Part 2
Find the Right Tools and Processes
In the previous chapter, we stressed the importance of good internal communication and showed how to diagnose common communication challenges and consequences. In this second part, we will provide tips and best practices to improve your internal communication strategy and processes.
Golden Rules for Good Internal Communication
- Communication should be a conversation
- Transparency is key
- Leverage your intranet as an ideal problem-solving tool
Tips for Better Communication
Let’s start with 3 easy lists to improve communication, focusing first on your company, then on your employees and content.
Connect With Your Company
- Have a plan, vision, and strategy – you need to plan first and act next. A schedule is just the start for seamless implementation.
- Use the right tools to empower your team – be an ambassador for the tool you’ve chosen and make sure that everyone is using it.
- Share your corporate culture – employees feel more connected to each other and to the company when they share common goals.
- Leave your door open – help your employees feel welcome and comfortable to speak with their managers. If employees feel safe and free to talk, they will share more feedback, even on sensitive or tricky topics that tend to be swept under the rug.
- Maintain transparency and trust – include your people in your company’s journey. Employees will only communicate and share if they feel that you trust them. As a leader, you need to communicate good news and bad news to increase credibility and encourage your employees to do the same.
- Measure, analyze, and share KPIs – identify the various levels of engagement, devices used, content types, and more. Metrics have to be included whenever possible.
- Use a responsive intranet – mobility is a must because almost everyone uses smartphones and tablets, and expect to access content wherever and whenever. A mobile intranet keeps all of your employees connected, even when they work remote, in the field, or on-the-go.