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Market Guide for Intranet Packaged Solutions

We believe application leaders in charge of digital workplace initiatives should use this Market Guide to examine Intranet Packed Solutions offerings for their ability to readily support employees on the road to the future of work. 

This Gartner Market Guide provides a definition of Intranet Packaged Solutions, explores the market description, direction & analysis, and provides recommendations for intranet modernization, achieving business outcomes, supporting a digital workplace framework (DWF), and how to advance your intranet’s reach, accessibility and adoption.

Access the report for Gartner® insights on vendors, market trends, and recommendations.

Gartner, Market Guide for Intranet Packaged Solutions, 9 March 2022, By Gene Phifer, Jim Murphy. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


Key Findings from this Market Guide include:

  • The intranet has a central role in improving employee experience, supporting and engaging employees through the pandemic and facilitating a more flexible future of work.
  • Organizations recognize the intranet’s various, distinct purposes, including employee engagement, employee services, application aggregation and access, knowledge management and collaboration. This is because each has its own business stakeholder, its own goals and motivations, its own measures of success.
  • Intranets provide a common foundation of services that span the broader digital workplace, providing a platform to harmonize, integrate and augment digital workplace applications.
  • A traditional destination style intranet website is ill-equipped to support the above requirements. A modern intranet is needed, one that provides its services to both frontline and office workers in whatever context, device or application happens to be in front of them. It must provide push and pull information and services. It must offer a primary front door and many side doors for entry.


Gartner Market Guide vs. Gartner Magic Quadrant™

According to Gartner®, when markets are growing and IT solutions are stable yet competitive, Magic Quadrants provide the best tool for understanding the positioning of the providers; however, when new markets emerge and the offerings and user requirements are in flux, solutions are often difficult to compare, making a competitive positioning less useful. Or, when a market matures to the point that the offerings become fairly interchangeable, comparative positioning is less important than an analysis of and recommendations about the market itself. In these scenarios, a Gartner Market Guide can provide the right insight. At this time, there is no Gartner Magic Quadrant™ for Intranet Packaged Solutions.


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